Privacy Policy

Last Updated: 12/9/2025

This Privacy Policy explains how SWAYY.CO (“Company,” “we,” “us,” or “our”) collects, uses, stores, and shares your information when you use our website https://swayy.co (the “Site”) and any related tools, services, applications, or platforms that reference this policy (collectively, the “Services”).

We are committed to protecting your personal information and your rights to privacy. If you have any questions about this Policy or how we handle data, please contact us at:Email: [email protected]

1. INFORMATION WE COLLECT

We collect both personal and non-personal information to provide and improve Swayy’s review automation and reputation management services.

A. Information You Provide Directly

This includes:

Account Information: name, email, phone number, business name, password, job role
Billing Information: payment card details (processed by third-party payment processors), billing address
Customer Data: customer names, phone numbers, email addresses, or other identifiers you upload or sync to send review requests
Communications: inquiries, support requests, feedback, messages

B. Information Collected Automatically

When you use the Site or Services, we automatically collect:

IP address
Device information
Browser type and version
Activity logs (pages visited, actions performed)
Location data (approximate)
Cookies and tracking technology data

C. Information from Integrations

Customer contact details
Transactional or appointment data
Review links or account identifiers
Sync data required to automate review requests

If you connect third-party systems (e.g., CRM, POS, scheduling platforms, Google Business Profile), we may collect:

D. Cookies & Tracking

We use cookies, pixels, and similar tracking technologies to:

Authenticate users
Save preferences
Analyze usage
Improve marketing and performance

You may disable cookies in your browser, but some features may not work as intended.

2. HOW WE USE YOUR INFORMATION

We use personal data for the following purposes:

A. To Provide and Improve Our Services

Automating review requests
Managing customer data and sending communications on your behalf
Monitoring review performance and analytics
Operating integrations and syncing data
Improving platform functionality

B. To Communicate With You

Account updates and alerts
Customer support
Service notifications
Transactional emails
Marketing (only with proper consent)

C. For Legal, Security, and Compliance Purposes

Preventing fraud and abuse
Enforcing our Terms of Service
Responding to legal obligations
Protecting our rights and users

3. HOW WE SHARE YOUR INFORMATION

We may share data with:

A. Service Providers

Trusted third-party vendors who help us operate the platform, such as:

Hosting providers
Payment processors
SMS and email messaging providers
Analytics tools
CRM or integration partners

These partners only receive information necessary to perform their services.

B. Business Transfers

If Swayy.co is involved in a merger, acquisition, or asset sale, data may be transferred to the new entity.

C. Legal Compliance

We may disclose information if:

Required by law, regulation, or court order
Needed to enforce our Terms
Necessary to protect safety, rights, or prevent fraud

D. With Your Consent

We may share information for additional purposes only when you explicitly authorize it.

4. INTERNATIONAL DATA TRANSFERS

Our servers, tools, and third-party providers may be located globally. By using the Services, you consent to your data being transferred and processed outside your country of residence, including the United States, the EU, and the UAE.

We take reasonable measures to ensure compliant handling of international transfers.

5. DATA RETENTION

We retain your information for as long as necessary to:

Provide the Services
Comply with legal obligations
Resolve disputes
Maintain business records

You may request deletion of your data (see Section 8).

6. SECURITY MEASURES

We implement administrative, technical, and physical safeguards to protect personal data, including:

Encryption
Access controls
Secure storage
Authentication systems

While we strive to protect your data, no online system is 100% secure.

7. YOUR PRIVACY RIGHTS

Depending on your region, you may have the right to:

Access your data
Correct inaccurate data
Request deletion
Object to or restrict processing
Export your data
Withdraw consent

To exercise any rights, contact: [email protected]

We may need to verify your identity before processing requests.

8. YOUR RIGHTS REGARDING CUSTOMER DATA

If you upload End Customer data:

You act as the “data controller”
You are responsible for obtaining lawful consent to contact them
Swayy acts as a “data processor” sending messages on your behalf

We will delete customer data upon request from you, subject to legal limitations.

9. CHILDREN’S PRIVACY

Our Services are not intended for individuals under 18, and we do not knowingly collect children’s data.

If you believe we may have collected such data, notify us at [email protected] so we can delete it.

10. SMS, EMAIL, AND REVIEW REQUESTS

By using Swayy, you authorize us to send communications to:

You
End Customers you upload or sync to the platform

You must ensure:

All your customers have provided valid opt-in consent
You comply with TCPA, CAN-SPAM, GDPR, CCPA, CASL, or other applicable laws

We honor opt-out requests such as “STOP” replies.

11. THIRD-PARTY LINKS

Our Site may contain links to other websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review their policies individually.